FAQ

🧵 How do I apply an iron-on patch?

Three easy steps: place the patch, cover it with a thin cloth, and press with a hot iron (no steam) for 15–20 seconds. Let it cool completely before touching. Every order includes a little how-to card, and there’s a full guide on our How to Apply page.

🧺 Will it survive the washing machine?

Yes — once properly ironed on, patches handle gentle machine washing well. Turn the item inside out, wash cool, and skip the dryer when you can. For extra hold on heavy-use items (like tote bags), a few stitches around the edge makes it basically permanent.

🤔 What can I iron them onto?

Anything fabric that can take a hot iron: canvas totes, denim jackets, hoodies, caps, pencil cases, jeans. Cotton, denim, canvas and linen work best.

📱 Can I put patches on my phone case or laptop?

Our patches are iron-on, so fabric is where they shine. That said, plenty of customers attach them to hard, smooth surfaces with a strong craft or fabric glue — it works nicely, it’s just not the official method. ✿

🌍 Do you ship to my country?

We ship worldwide with full tracking — free over $35. See the Shipping page for delivery estimates by region.

📦 Where’s my order?

You’ll get a tracking link by email within 1–2 business days of ordering. Tracking can take 2–3 days to show its first scan. If anything looks stuck, just email us — we’re quick.

💰 Will I have to pay customs fees?

Import taxes, VAT, customs duties or carrier handling fees may apply depending on the destination. These charges are not included unless checkout explicitly says otherwise, and they are the customer’s responsibility. Any such fee is set by local authorities or the delivery carrier, not by us.

↩️ Can I return an item if I change my mind?

Except where mandatory consumer law provides otherwise, we do not accept returns, exchanges or refunds because you changed your mind, no longer want the item or ordered the wrong item after the product information was shown. Please check the approximate size, material, backing and application instructions before ordering. See our Returns & Refunds page for full details.

📷 What if my order arrives damaged, faulty, incomplete or incorrect?

Email hello@jiayueshop.com as soon as reasonably possible with your order number and clear photos of the item. For visible delivery damage, missing items or an incorrect item, contacting us within 14 days helps us investigate quickly. If the parcel arrived damaged, incomplete or opened, please also photograph the outer packaging and shipping label where reasonably available. Do not send anything back unless we ask you to. After review, we may send a replacement or missing/correct item, refund the relevant price difference, provide an agreed partial refund, or issue a refund where appropriate. Mandatory consumer rights remain unaffected.

✏️ Can I cancel an order or change the delivery address?

Contact us immediately. We may be able to help before the order enters processing or dispatch, but cancellations and address changes cannot be guaranteed. Once an order has shipped, it cannot be cancelled as an ordinary change-of-mind request. This does not affect any statutory withdrawal right that applies to your order.

🎁 Is it gift-friendly?

Very. Orders come in cute, simple packaging with a handwritten-style note. Add a message at checkout and we’ll tuck it in — prices are never included in the parcel.

🧺 What exactly comes in a DIY kit?

Your chosen patches, your chosen base item (like a canvas tote or zip pouch), and an easy how-to card — everything you need, packed together. You apply the patches yourself at home: that’s the fun part. ✿

🏪 Do you do wholesale or bulk orders?

We do! Email hello@jiayueshop.com with what you have in mind and we’ll send options.