Shipping
Every order is packed by hand at our studio and shipped with full tracking. Here’s everything you need to know. ✿
Processing time
Orders are packed and dispatched within 1–2 business days. You’ll get a tracking number by email as soon as your parcel ships.
Shipping rates
Orders over $35 receive free tracked shipping. For orders under $35, the shipping rate is based on the destination:
| Destination | Tracked shipping |
|---|---|
| East & Southeast Asia | $5.90 |
| United Kingdom & European Union | $8.90 |
| North America | $9.90 |
| Australia & New Zealand | $9.90 |
| Other international destinations | $13.90 |
Your exact shipping rate appears automatically after you enter your delivery country at cart or checkout.
Estimated delivery times
After dispatch, delivery typically takes:
| Destination | Estimated delivery |
|---|---|
| Hong Kong | 5–10 days |
| Japan | 6–12 days |
| Singapore | 7–12 days |
| Malaysia | 7–14 days |
| United Kingdom | 7–14 days |
| Thailand | 8–15 days |
| Europe (DE, FR, IT, ES, NL & more) | 8–15 days |
| Australia & New Zealand | 8–15 days |
| United States | 8–16 days |
| Vietnam | 10–16 days |
| Philippines | 12–20 days |
| Rest of the world | 10–20 days |
Estimates start from the day your order ships, in business days. Around holidays (especially Lunar New Year and Black Friday season), please allow a few extra days.
Tracking
All parcels are fully tracked. Use the link in your shipping email, or paste your tracking number into 17track.net. Tracking may take 2–3 days to show its first update after dispatch — that’s normal.
Customs & import taxes
Most patch orders are low-value, but import taxes, VAT, customs duties or carrier handling fees may apply depending on the destination. These charges are not included unless checkout explicitly says otherwise, and they are the customer’s responsibility. Any such fee is set by local authorities or the delivery carrier, not by us.
If your parcel is late or lost
If tracking hasn’t moved for more than 15 days, or your order is well past the estimate, email us at hello@jiayueshop.com — we’ll chase it up, and if a parcel is confirmed lost, we’ll reship it or refund you in full. Promise.
Damaged, incomplete or incorrect deliveries
If your parcel arrives damaged, incomplete or incorrect, email hello@jiayueshop.com as soon as reasonably possible with your order number and clear photos of the item. For visible delivery problems, contacting us within 14 days helps us investigate quickly. Please also include photos of the outer packaging and shipping label where reasonably available. Do not send anything back unless we ask you to. See our Returns & Refunds page for the full process. This reporting request does not shorten any mandatory statutory claim or legal-guarantee period.